-Contact us within 18 Days, You must notify us of any issue within 18 days of receiving your order.

-Email us at Lumoracare.store@outlook.com with your order number and a description of the problem.

- Provide Proof of the Issue
Please include clear photos or videos showing the problem (e.g., damage).

-If your order never arrived, we may ask for a non-delivery confirmation from your local post office.

We accept returns for eligible items within 14 days of your purchase. To be eligible for a return, your item must be in its original condition, unused, and with all tags and packaging intact.

To return an eligible item, the customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return is received by us is not responsible for any lost or damaged returns during transit.